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Mental Health

Mental health

Services that may help

Mental Health Support Line

The Mental Health Support Line covers the York area. It is available by referral from your key worker, care coordinator, doctor, nurse, or any other mental health worker you are in contact with.

The support line provides telephone based support and information to people aged 18 and over who experience mental health problems, at the time they most need that help. Professional staff answer calls personally 24 hours a day, seven days a week, the line is also available to carers and supporters.

We work to help individuals manage any difficulties related to their mental health. These might be direct problems, such as anxiety, panic attacks, low mood or hearing voices. Or they might be related personal problems, such as relationships or financial difficulties, that affect, or are affected by, your mental health.

The line aims to offer:

  • time and space to talk and explore current difficulties
  • professional support and reassurance, helping you to connect coping skills you have learnt before with current situations
  • encouragement to callers wishing to resolve problems
  • opportunities for callers to learn and practise self-help skills.

We recognise that, for some people, using a telephone service can be difficult at first. So we invite you to call the service for a chat before you feel you really need to, so that it is already familiar to you when you may be feeling less confident.

Please get in touch with your key worker, care coordinator, doctor, nurse, or any other mental health worker you are in contact with if you require any further information.

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