Connect to Support has three main functions:
Customers using Connect to Support York will be able to:
City of York Council is one of 15 local councils, in partnership with shop4support, the Association of Directors for Adult Social Services (ADASS) who have collaberatively funded Connect to Support. Connect to Support York has been developed in line with the criteria set out in the draft Care and Support Bill and in conjunction with Think Local Act Personal (TLAP) who are a national, cross sector partnership focused on driving forward personalisation and community-based social care.
TLAP work in partnership with individuals, carers and organisations and have developed the document 'Making it Real' which encompasses key customer statements as to how care and support services should be delivered. These statements have shaped new legislation and are a bench mark for organisations to check if they are meeting the needs of the customer.
Caroline Tomlinson is one of the driving forces behind the personalisation agenda and has developed shop4support to offer an ecommerce site so customers have choice and control when it comes to purchasing their health and care needs. Caroline was inspired by her son who became one of the first people to have a personal budget and didn't know where to go to spend it. Caroline shares her experience as well as giving instructions on how to use the site in her introductory video.
Connect to Support York has been developed to give residents in York more choice in how their support needs are met. If a resident is thinking about buying a product or service there are some important things to consider.
The organisations listed on Connect to Support York are responsible for their own content. Being included on the website does not mean that City of York Council has checked or approved the services provided by the organisations. The person buying the service or product is responsible for the choice they make.
For people who think they may be eligible for financial support to meet their care needs, City of York Council will undertake a Social Care Assessment. If a product or service is purchased prior to an assessment for eligibility the buyer is liable for the money and it may not be refunded if it doesn't meet the outcomes set out in an assessed care plan. We recommend residents have a conversation with a Social Worker about this. For further information on purchasing products and services online please visit Buyers Information. People are able to self fund their care prior to an assessment. However, as the person buying the service or product, they are responsible for the choice they make.
If using a direct payment to pay for services, users are advised to make sure what they buy meets the outcomes set out in their care plan. We recommend residents have a conversation with a Social Worker about this.
If not eligible for financial support, Connect to Support York can be used to find out about services that may be free or low cost and also services and products that can be purchased.
For providers wishing to trade on Connect to Support York, please visit our information for providers section of the website. For help with marketing and registration, please contact shop4support on 0333 600 6330.
Connect to Support York is a new and revolutionary idea in terms of providing an online digital and accessible service to meet the needs of people with health and social care requirements. However we want to continually improve this site and ensure that information and advice as well as products and services are as up to date and as accurate as possible. Please provide feedback by using the 'Tell us what you think' button on Connect to Support York Homepage.
You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.
Page Reference: What is Connect to Support York